DiХi Group presents pilot Ranking of Electricity Suppliers
On 11 November, DiXi Group presented the pilot issue of the Electricity Suppliers’ Ranking, which will be updated every six months.
By presenting the Ranking to the broad public and market participants, DiXi Group sees its role in promoting the development of a competitive electricity market via independent monitoring the process of market reforming, identifying and objectively assessing market trends, promoting the formation of a transparent, nondiscriminatory policy based on data and fact analysis.
“The Ranking of Electricity Suppliers is a tool allowing to assess companies by a set of indicators regularly, compile their overall rating and ratings based on particular categories, make analytical generalizations, and monitor the process. It will help consumers find out who is who in the market,” DiХi Group expert Bohdan Serebrennikov explained during the online presentation.
The Ranking is an analytical product geared mainly toward two target audiences: suppliers and consumers. It will help suppliers improve their services, commercial offers, transparency, and other aspects of their activity, thus intensifying market competition. Consumers will be able to make a more informed selection of a supplier based on essential criteria in addition to electricity price.
The Ranking covers the 50 biggest market players (80% of the retail market). The total average score of companies included in the analyzed sample is only 0.345, with a maximum score of 1.
“It means, in particular, that many suppliers have a huge room for improvement of their commercial performance and increasing their competitive advantages,” Bohdan Serebrennikov stressed.
Summary of the Electricity Suppliers’ Ranking
Only three suppliers got to the leading group of “top performers” with a total score within the 0.7 to 1. 28 suppliers got into the “middle performers” group, whose total score ranged between 0.3 and 0.7. And the “hidden reserves” group contains 19 suppliers with a total score below 0.3.
“The average scores of suppliers based on different indicators differ significantly. A group of indicators is quite close to zero, which means a huge reserve and potential for performance and improvement for players in the market. The biggest gap between universal service suppliers (USS) and independent suppliers is observed in the online services category,” the expert said.
The companies received the highest average score in the “Informing consumers” category (0.603) and the lowest in “Transparency and business activity” (0.184). The latter category has no leaders at all. The companies’ low scores were caused by not publishing their financial statements, and only one out of the 50 suppliers published its nonfinancial reports.
According to the analysis, the companies may achieve substantial progress in the Ranking if they are ready to increase their transparency, implement modern online services, and create a wider range of commercial offers tailored to customers’ needs. The publication of the Electricity Suppliers’ Ranking will motivate companies to enhance their competitive edge by improving their services and commercial offers, customer orientation, and transparency to scale their business and enter the national level.
Experts will continue monitoring how services and other aspects of the companies’ operation change under competition and whether it reduces the difference among them.
During the presentation, DiXi Group President Olena Pavlenko spoke about the think tank’s plans.
“Ukraine’s energy markets are in the process of opening. It enables competition among companies. To be sure, the speed and degree of market opening are different for the moment. In the gas market, all consumers can choose a supplier, while in the electricity market, it can be done by all except individual consumers. Still, in the future, it will apply to households as well,” Olena Pavlenko said. “At this moment, our ranking was compiled for the electricity market only. We are very keen to make the same ranking for the gas market because it already sees competition for households. To do that, we need data from the NEURC, which we hope to receive.”
Download the 2020 (pilot) Electricity Supplier Ranking
The scores of suppliers by set of indicators are available in the table.
The presentation was organized as part of USAID’s Energy Sector Transparency project implemented by DiXi Group. Publication of the Electricity Supplier Rating became possible thanks to support from the American people, provided via the United States Agency for International Development (USAID).
Information presented in this publication in the sole responsibility of DiXi Group, and under no circumstances may it be construed as reflecting the stance of USAID or the U.S. Government.